Frequently Asked Questions
Click on a link below to find the answer the relevant question.How do I settle my child into nursery? What do I need to bring to nursery with me? How do the nurseries communicate with parents? Can parents get involved with events and influence the running of the nursery? How often will my child go outside? What happens if my child has an accident at nursery? How do you manage children’s behaviour? What is the company’s policy on inclusion? What are the key points of the nursery contract?
How do I settle my child into nursery?
We recognise and understand the anxieties for both parents and children when starting at nursery. Some children will settle in on their first visit and others will take a little longer to get used to their new environment.
To support parents and children when settling at nursery, we offer two x 2hr settling in visits free of charge. The nursery manager will contact parents a few weeks before the child’s due start date to discuss convenient times for them to visit the nursery to get used to the new environment.
If parents wish they can stay in the room with the child on their first visits and then we recommend leaving them with us, enabling the key staff in the room to start to form a relationship with the child.
What do I need to bring to nursery with me?
All you need to provide is a spare set of clothes, wellington boots and suitable winter clothing. Preschool children require a toothbrush to be kept at the nursery. Formula milk is to be supplied by the parents in the original sealed container. Baby wipes are provided however nappies and barrier creams are not.
In addition to food and drink the nursery also provides utensils and resources that children may require in their daily routine such as bowls, plates, bibs, cutlery and bedding. However we do ask that children under two years old supply a suitable drinking cup with a lid for access to fresh drinking water throughout the day. All older children have the opportunity to pour their own fresh drinking water throughout the day.
How do the nurseries communicate with parents?
The nursery has its own Facebook page - once you have 'liked' it, you will get our regular updates and photos of the children taking part in activities etc. We regularly update this on a day to day basis and find it is an excellent tool for keeping parents in touch during the day.
Effective communication is the key to building positive relationships between parents and the nursery staff. Verbal communication is always best and our nursery management team operate an open door policy for parents.
We also have other ways we can communicate with parents to complement this, including emails, regular newsletters from the manager together with a focus letter from your child’s group and parent evenings.
Can parents get involved with events and influence the running of the nursery?
We welcome parents’ suggestions or feedback regarding all aspects of the nursery and this can be delivered through the suggestion box within the nursery, via our reflection flip chart which asks parents for ideas and suggestions on a theme we are trying to improve, via our annual parent surveys or through discussion with the nursery management. In addition we ask new parents for their feedback after their child has been with us for 3 months, via a new starter survey.
How often will my child go outside?
As fresh air is very important, children will have daily access to the outdoor area. All groups go out at least twice a day.
We operate a free flow system for the Preschool children where they can independently decide if they wish to play inside or outside. In addition we take children on trips and outings in the local area so they can learn about their communities and have access to a wider range of learning opportunities.
We are very fortunate to have an outdoor canopy which extends up to the covered sandpit, therefore; even when it rains the children can still go outside to play. The nursery has 3 double buggies and babies and young Tweenies often go out for walks to the local park and duck pond.
What happens if my child has an accident at nursery?
As children develop physically, particularly in their early walking stages, accidents can occasionally happen. At La Petite Academy, all of our unsupervised practitioners have been trained in Paediatric First Aid.
If a child has had an accident at nursery the parent or carer will be informed when the child is collected and they will be asked to sign an accident form.
In the event of a bump to the head, parents will be informed by telephone. The child is monitored every 15 minutes and in most cases will be able to continue with their day at nursery. In the event of a bump to the head causing concern, parents will be asked to collect the child and take them to their GP. Parents are given a copy of the accident form and head injury advice upon collecting their child.
Should a child have an accident whilst at nursery which requires further medical support; parents are contacted immediately and the necessary action is taken.
How do you manage children's behaviour?
It is imperative that children have set boundaries of behaviour for their own safety and the safety of their peers.
At La Petite Academy, the manager has overall responsibility for guiding staff and parents with issues concerning behaviour. This manager keeps up to date with the legislation and research on behaviour guidance strategies and accesses relevant sources of expertise on handling children’s behaviour.
Our aim is to promote good behaviour and ensure that all children are provided with love and care, security, adequate rest and sleep, the freedom to explore, a positive self-image, suitable adults as role models, consistency in their treatment, boundaries to behaviour, opportunities for self-expression and opportunities for learning.
There will never be any form of physical punishment at the nursery. Our children will never be subject to humiliation or labelled as ‘naughty’ and staff will endeavour never to raise their voices other than to ensure that children are safe. Individuality is encouraged and the children are taught by example.
What is the company's policy on inclusion?
Equality: All children are welcome at our nursery. La Petite Academy are committed to promoting equal opportunities and all children within our care will be treated with equal respect irrespective of class, ethnic origin, gender, disability, race or religion.
Special Needs: We endeavour to meet all children’s individual needs and aim to include every child regardless of any special needs, whilst ensuring the needs of other children will not be disadvantaged.
We endeavour to have the resources available to meet the needs of all children in our care. We will work closely in partnership with parents, providing them with information and assist in the care and understanding of their child’s needs and/or developmental programme. We will also liaise with the appropriate multi-disciplinary teams to formalise the assessment and identification of the needs of the child.
The nursery has a Special Educational Needs Co-ordinator (SENCo), who is fully trained in the Code of Practice for the Identification and Assessment of Special Educational Needs.
What are the key points of the nursery contract?
Full terms and conditions are issued with our information packs. Key points to note are:
Fees: La Petite Academy requires payment by cash, debit/credit card or by BACS each month, in advance by the 1st of every month. With the exception of childcare vouchers and funding, no other form of payment is accepted. Bookings will be charged for, regardless of whether the child attends that session or not. Refunds or replacement sessions will not be given for unattended sessions. Fees are also payable if the nursery is forced to close for any event beyond our reasonable control including, but not limited to, lack of essential services or weather conditions.
Late Collection: Late collection of children will be charged at the rate of £10 per 15 minutes or part thereof.
Notice Period To Leave The Nursery Or Reduce Sessions: Four weeks’ notice of the intention to cancel or reduce a child’s sessions is required. If four weeks’ notice is not given the outstanding fees are payable.
Additional Sessions: Extra one-off sessions can be booked subject to availability. Cancellations of additional sessions will be charged for.
Safeguarding Children: The safety and wellbeing of a child is our first concern and we will need to take appropriate action if we feel that a child is at risk.